These terms apply when you book a cleaning or detailing service from Squeaky Shiny Clean LLC, a California limited liability company based in Covina. By submitting a booking, you agree to these terms.
Booking and scheduling
Bookings are submitted through our website or by texting (626) 667-4202. Here is how the process works:
- You submit a request with your service type, home size or vehicle, and preferred date.
- We review the request and text you a confirmation during business hours.
- Your booking is confirmed only after we send you an explicit confirmation. A submitted request is a request, not a confirmed appointment.
- We operate as one crew (Peter and Rosa), so we take one job at a time. Availability shown on the booking form reflects our current calendar.
We may decline a booking request if we are fully booked or if your location is outside our service area.
Cancellations and rescheduling
We understand plans change. If you did not pay a deposit, please give us at least 24 hours notice so we can open that slot for another neighbor.
If you paid a deposit: cancel or reschedule 48 or more hours ahead and we refund it in full. Inside 48 hours, or if we arrive and cannot get in, we keep the deposit if you cancel outright, because the slot and the drive were already reserved for you. You can move your deposit to a new date one time, and we are happy to do that whenever you ask, however close to the appointment. If we cancel or reschedule for any reason, you get the deposit back in full, every time.
Payment
A 25% deposit is collected online right after you confirm. The rest is due when the work is done. The deposit is paid by card at the end of booking and comes off your total. The balance is due after the job is complete, in cash or Zelle. We do not add processing fees.
The price shown at booking is an estimate based on your home size and service type. The final price does not change unless you add services on the day of your appointment, in which case we will confirm the updated amount before proceeding.
Service area
We serve the following cities and communities:
If you are just outside this area, text us at (626) 667-4202 and we will let you know if we can make it work. We are happy to try.
Car detailing availability
This rule is enforced on the booking calendar. If you book a standalone detail and select a weekday, the calendar will prompt you to select a Saturday or Sunday instead.
Photos and privacy
If you upload room or area photos during booking, those photos are used only to help us build your pre-clean checklist. They are stored securely, are only accessible to our crew, and are deleted automatically 90 days after your booking is complete.
For full details on how we handle your personal information, see our Privacy Policy.
Text messages
The booking form has an optional checkbox for appointment texts. It is never pre-ticked, and leaving it unticked does not block your booking. Ticking it is your consent for Squeaky Shiny Clean to text the number you provided about that appointment.
What you get if you tick it:
- An appointment reminder, the morning before your scheduled job.
- An on-my-way text, when your cleaner leaves for your address.
These are service messages about a job you booked, not marketing. We do not send promotional texts, discounts, or campaigns, and we do not text you about anything other than your own appointment.
Automated texts go out between 8:00am and 9:00pm Pacific time. For phone numbers whose area code is outside California we use a tighter window, so a text does not arrive late in your own time zone.
Our booking system sends these texts one direction only. It does not read, store, or display replies, so to reach us, text or call (626) 667-4202 directly. Replying STOP stops the automated texts for good; booking again with the box ticked does not restart them by itself, so just ask if you want them turned back on. Carrier message delivery is outside our control, and we do not guarantee that a text arrives or arrives on time. Never treat a missing text as a cancelled appointment.
How we handle the number and the consent record is covered in our Privacy Policy.
Liability
We treat your home, vehicle, and belongings with care. If you notice an issue after your service, contact us at (626) 667-4202 within 24 hours and we will make it right. That is our commitment.
Our liability is limited to the cost of the service provided for that booking. We are not responsible for pre-existing damage, normal wear and tear, or items not disclosed to us before the service.
We are not liable for damage to surfaces that are incompatible with standard cleaning products when you have not informed us in advance. If you have specific requirements (a delicate finish, an allergy-sensitive product preference, a fragile item in a room), please note it when booking or before we arrive.
Changes to these terms
We may update these terms from time to time. The current version is always on this page. Continued use of our service after an update means you accept the revised terms.
Governing law: State of California.
Contact us
Questions about these terms? Reach out anytime.
We answer during business hours, 7am to 7pm.